HP 3000 Manuals HP 3000 Manuals
Datacomm Troubleshooting Procedure No. 2
Probable Cause of File Transfer Failure: Problem encountered when
dialing the HP Response Center phone number.
Datacomm Troubleshooting Procedure No. 2
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| Step | What To Do | How To Do It |
| | | |
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| 1 | Check the phone number stored in | To check/change the RC phone |
| | psconfig. The phone number must | number in psconfig: |
| | have the following characters, | |
| | in the order presented: | |
| | | * Log on as |
| | | manager.sys,pred. |
| | * T or P, for tone or pulse | |
| | phone line, if the HP | * Type run psconfig |
| | 50759A, HP 37212A/B, or | |
| | Hayes Smartmodem 1200 is | * Type co tr at the |
| | being used. (If using | psconfig Main Menu |
| | SupportLink or | |
| | SupportLink II, Option 22 | * If the value must be |
| | must be set to match the | changed, type 4 and press |
| | characteristics of the | Return. |
| | telephone line; see | |
| | Appendix C.) | * Type correct value and |
| | | press Return. |
| | * B for blind dialing if | |
| | the HP 50759A modem is to | * Type e to exit. |
| | dial without receiving a | |
| | dial tone. The B must be | |
| | the second character | |
| | following either the T or | |
| | P character. | |
| | | |
| | * 9 (or equivalent) if the | |
| | modem is dialing through | |
| | a PBX system. | |
| | | |
| | * Delay character (% for | |
| | the HP 37212A/B; , for | |
| | the Hayes Smartmodem, HP | |
| | 50759A; K for | |
| | SupportLink/II). | |
| | | |
| | * 1 (or equivalent) if | |
| | required for | |
| | long-distance dialing. | |
| | | |
| | * RC phone number. For | |
| | North America: | |
| | 8002588884 | |
| | | |
| | For example: T9,18002588884 | |
| | | |
| | | |
| | * If the phone number is | |
| | correctly stated in | |
| | psconfig, go to Step 2. | |
| | | |
| | * If the phone number is | |
| | incorrectly stated, make | |
| | all necessary changes and | |
| | go to Step 4. | |
| | | |
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Table E-0. Datacomm Troubleshooting Procedure No. 2 (cont.)
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| Step | What To Do | How To Do It |
| | | |
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| 2 | Make sure the telephone line is | |
| | properly connected. If it is | * Unplug and replug the |
| | not properly plugged in, correct | connection, ensuring that |
| | the connections and go to Step | the line is properly in |
| | 4. If the telephone line is | place as follows: |
| | properly connected, go to Step | |
| | 3. | |
| | | * Support Link: the |
| | | line must be |
| | | securely placed in |
| | | the "TELCO" jack. |
| | | |
| | | |
| | | * Support Link II: |
| | | the line must be |
| | | securely placed in |
| | | the "TEL LINE" |
| | | jack |
| | | |
| | | * HP 37212A/B: the |
| | | line must be |
| | | securely placed in |
| | | the "TELCO" jack. |
| | | |
| | | |
| | | * HP 50759A: the |
| | | line must be |
| | | securely placed in |
| | | the "Line Jack." |
| | | |
| | | * Hayes Smartmodem: |
| | | the line must be |
| | | securely placed in |
| | | the "TO LINE" |
| | | jack. |
| | | |
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| | | |
| 3 | Test the phone line by | To test the phone line and |
| | connecting a handset to the | modem: |
| | modem and dialing the number as | |
| | it is stored in psconfig. | |
| | | * Connect the handset to |
| | | the modem as follows: |
| | * If the phone line passes | |
| | the test (that is, the RC | |
| | modem is reached), go to | * HP 50759A: Insert |
| | Step 4. | the line from the |
| | | handset into the |
| | * If no dial tone is | "PHONE" jack. |
| | received, go back to Step | |
| | 2. | * Support Link and |
| | | Support Link II: |
| | * If the phone line does | Insert the line |
| | not pass the test, | from the handset |
| | recheck the connections | into the "TEL SET" |
| | and redial the telephone. | jack. |
| | | |
| | | * HP 37212A: Insert |
| | * Continued failure | the line from the |
| | to receive a dial | handset into the |
| | tone indicates a | "PHONE" jack. |
| | faulty telephone | |
| | line. | * HP 37212B: Insert |
| | | the line from the |
| | * No answer to the | handset into the |
| | dialed number, or | "HANDSET" jack. |
| | continued failure | |
| | to receive a | * Hayes Smartmodem |
| | carrier tone when | 1200: Insert the |
| | connected to the | line from the |
| | number dialed | handset into the |
| | indicates a wrong | "TO PHONE" jack. |
| | number or the HP | |
| | Response Center | * Dial the number as it is |
| | system is | stored by psconfig. |
| | temporarily | |
| | unavailable. | * If a high-pitched |
| | | (carrier) tone is |
| | * Wait, and retry. | received, the modem/phone |
| | | test has been passed. |
| | * If problems persist, | |
| | contact the HP Response | |
| | Center. | * Hang up |
| | | |
| | | * Go to Step 5. |
| | | |
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Table E-0. Datacomm Troubleshooting Procedure No. 2 (cont.)
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| Step | What To Do | How To Do It |
| | | |
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| 4 | Check that the remote console is | Enter Ctrl B at the console and |
| | disabled. | check the box at the bottom of |
| | | the screen. |
| | | |
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| 5 | Initiate a transfer normal. | To initiate a transfer normal: |
| | | |
| | | |
| | | * Go to the psconfig Main |
| | | Menu; type tr no and |
| | | press Return. |
| | | |
| | | OR |
| | | |
| | | * From the MPE prompt, type |
| | | the following and press |
| | | Return: |
| | | |
| | | run pscon- |
| | | fig.pred.sys;info="tr no" |
| | | |
| | | |
| | | * Observe the messages to |
| | | the console (reply to |
| | | requests, as |
| | | appropriate). |
| | | |
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