HP 3000 Manuals

HP Predictive Support User's Guide For HP 3000 Series 900 MPE/iX 5.0 Documentation


HP Predictive Support User's Guide For HP 3000 Series 900

Table of Contents

 HP Predictive Support User's Guide For HP 3000 Series 900
   HP Predictive Support User's Guide For HP 3000 Series 900 : COPYRIGHT NOTICE

   Ch 1.  Introducing HP Predictive Support
      An Overview
          Event Messages
      Extent of Coverage
      Features
          The psconfig Interface
          Online Help
          Automatic Scheduler
          Rulesets: Updates and Downloads
          Code Word
          Reports
      Electronic File Transfer
          Modem
          Enhanced File transfer (EFT)
      Service Contract Conditions and Limitations

   Ch 2.  Preinstallation Activities
      Phase 1: Verifying the IBS/SPORTS Contract
      Phase 2: Verifying the System Requirements
          System Impact and Performance
      Phase 3: Determining the Configuration Information
      Phase 4: Checking the Electronic File Transfer Requirements
          Identifying the Modem
      Phase 5: Selecting the Modem Configuration
          Configurations for the HP 37212B and HP 50759A on DTC Ports
             Dialin Security Considerations
             Operator Intervention to Enable the Remote Console
          Configurations for Other Modems
             Dialin Security Considerations
             Operator Intervention to Enable the Remote Console
             Decision Flow Chart
      Phase 6: Checking System Logging
      Phase 7: Determining the HP Predictive Support Run Schedule
          Automatic Scheduler in psconfig
          Daily Routine
      Phase 8: Checking the Datacomm Port Configuration
          Host-Based DTC
          PC-Based DTC
          LAN console Card

   Ch 3.  Installation Activities
      What is Involved in an Installation
      Phase 1: Restarting the System
      Phase 2: Restarting the DTC
      Phase 3: Configuring the Remote Console
          Disabling the Remote Console
          Configuring the LAN Console Card Port
      Phase 4: Configuring the Modem
      Phase 5: Checking the I/O Map
      Phase 6: Configuring HP Predictive Support
          Running psconfig
             Required Fields Mode
                Basics About Required Fields Mode
             Entering the Required Information
      Phase 7: Running HP Predictive Support
          Start the Run
          Monitor the Progress
      Phase 8: Verifying the Code Word
      Phase 9: Reviewing the Action Summary Report

   Ch 4.  Customization
       Introduction
          The psconfig Menu Hierarchy
          Item Key Command
          Running psconfig
      Configuring Customer Information
      Configuring Transfer Information
      Configuring Peripheral Devices
          Enabling/Disabling Devices
          Swapping Devices
      Configuring Memory
      Setting the Automatic Scheduler
          Through the Automatic Scheduler
             Turning the Schedule On/Off
             Changing the Default Run Tine
             Specifying a Run Time for a Given Day
      Through a Daily Backup Routine
      Configuring Report Frequency and Output Destination

   Ch 5.  Using HP Predictive Support
      Start or Stop a Predictive Support Run
          From MPE
          From the psconfig Main Menu
      Initiating File Transfer Activity
          From MPE
          From the Main Menu
          From the Transfer Data Menu
      Operational Procedures
          Reconfiguring Utilities
          Reconfiguring DISCSCAN
          Reconfiguring LOGSCAN
          Reconfiguring MEMSCAN
          Reconfiguring SCSISCAN
          Configuring Transfer Capability
      Code Word Maintenance
          Entering a Code Word
      Other Maintenance Activities
          Sending Comments
          Sending a Comment to the HP Response Center
          Resetting Event Data

   Ch 6.  HP Predictive Support Reports
      Printing Reports
          From MPE
          From psconfig
             To Print a Specific Report
             To Temporarily Change the Report Output Destination
      Report Descriptions
          Action Summary Report
          Configuration Report
          Versions Report
          Trace Report
          PSCONFIG Log Report

   Ap A. Product Coverage
      CS80 Disk Drives
      FLEX Disk Drives
      SCSI Disk Drives
      Tape Drives
      HP 3000 Series 900 Systems

   Ap B. HP Predictive Support MPE/iX Files

   Ap C. Setting Modem Options
      HP 37212A
          Prepare the Modem
          Set the Options
      HP 37212B
          Prepare the Modem
          Set the Options
      HP 50759A
          Identify an Upgraded Modem
          Prepare the Modem
          Set the Options
      Hayes Smartmodem 1200
          Prepare the Modem
          Set the Options
      SupportLink
          Prepare the Modem
          Set the Options
      SupportLink II
          Prepare the Modem
          Set the Options

   Ap D. Configuring the Datacomm Port
      Host-Based DTC
          Checking the DTS Profile
          Changing the DTC Port Configuration
             To Select An Already Existing DTS Profile
             To Create a New DTS Profile
             To Configure the DTC Port
          Validating the Change in NMMGR
          Cross-Validating
          Restarting the System
          Restarting the DTC
      PC-Based DTC
          Checking the DTS Profile
          Changing the DTC Port Configuration
             To Select An Already Existing DTS Profile
             To Create a New DTS Profile
             To Configure the DTC Port
          Validating the Change in NMMGR
          Cross-Validating
          Configuring the OPENVIEW Portion of the DTC
          Restarting the System
      Configuring the LAN Console Card Remote Console Port
          Modem Support

   Ap E. Datacomm Troubleshooting Guide
      How To Use This Appendix
      File Transmission Review
          Most Common Causes of Problems
          Why File Transfers Are Initiated
          File Transfer Programs
          PSRNLOGD
      Datacomm Troubleshooting Procedure No. 1
      Datacomm Troubleshooting Procedure No. 2
      Datacomm Troubleshooting Procedure No. 3
      Datacomm Troubleshooting Procedure No. 4
      Datacomm Troubleshooting Procedure No. 5
          Resetting the Port for a Host-based DTC
          Resetting the Port for a PC-Based DTC
          Resetting the Modem Port on a LAN console Card
      Datacomm Troubleshooting Procedure No. 6
      Datacomm Troubleshooting Procedure No. 7
          Transfer From Customer Site to HP Response Center
             READ Errors
             WRITE Errors
          Transfer FROM HP Response Center to Customer Site
             READ Errors
             WRITE Errors

   Ap F. HP Predictive Support Messages
      Messages NOT In This Appendix
      Messages In This Appendix
      Using This Appendix
      psconfig Internal Error Messages
      Messages Sent to the Action Summary Report/Operator Console
      File Transfer Errors
          CTL Errors
          DATACOMM Errors
          RTY Errors
      File Transfer Errors (cont.)
          TRANSFER Errors
          XFR Errors
          FSERR Messages
          File Access Errors

   Ap G. Installing an Update
   GLOSSARY
   INDEX
       Index



MPE/iX 5.0 Documentation