HP 3000 Manuals HP 3000 Manuals
Report Descriptions
Action Summary Report
The "Action Summary Report" (Figure 6-2) lists the following results of
the HP Predictive Support analysis of the system:
* Normal events: messages resulting from raw events collected by
the utilities.
* Internal events: messages that report an internal condition of
the HP Predictive Support software.
* Datacomm transfers: messages regarding the successful or
unsuccessful transfer of a file.
* Code word status: messages regarding any problem or feedback
while generating contract code words at the HP Response Center.
Each of the messages are also tagged:
* INFORMATIONAL messages which require no action.
* WARNING messages which recommend that action be taken.
* INFORMATIONAL (RC) and WARNING (RC) messages which are sent to the
HP Response Center.
The messages are presented as follows:
* Reverse chronological order, with messages from the most recent HP
Predictive Support run listed first.
* Serially with interleaved run breaks of a blank line followed by
the date and time an HP Predictive Support run was started.
* Each message is preceded with a header, which includes the message
tag, event time and date of the message followed by text line(s).
Multiple records in the Action Summary file may amount to one
logical message. In this case, the logical message has a single
header line followed by multiple text lines.
_______________________________________________________________________________________
| |
| |
| 01/31/92 10:57 AM HP Predictive Support Action Summary (B.45.00)) Page 1 |
| |
| NATIONAL BANK2 (c) Hewlett-Packard Co. 1984, 1987, 1989, 1992 1111A11111 |
| |
| ------------------------------------------------------------------------------ |
| "INFORMATIONAL" : No action at the customer site is necessary. |
| "WARNING" : Action is suggested. See the "HP Support Watch User's Guide."|
| "(RC)" : "INFORMATIONAL(RC)" and "WARNING(RC)" messages are |
| transmitted to the HP Response Center. |
| ------------------------------------------------------------------------------- |
| |
| Run Time & Date: 6:01 AM, 12/03/91 |
| |
| WARNING - 6:03 AM, 12/03/91 - Predictive transfer cannot be completed, |
| datacom is disabled [8105] |
| INFORMATIONAL (RC) - 6:03 AM, 12/03/91 - |
| Predictive (B.40.1c) installed. |
| |
| INFORMATIONAL (RC) - 6:03 AM, 12/03/91 - HB (430V) |
| 3 month check of Predictive progress. No action required:X017. |
| INFORMATIONAL (RC) - 6:03 AM, 12/03/91 - RSUPUPDATE (105V) |
| Predictive Updating Ruleset Versions. No Action Necessary:X012: |
| |
| WARNING - 7:00 PM, 01/30/92 - Transfer (200) |
| Failure on connection; PGERR 301 FSERR 20 |
| XFR (301) Error while setting up port |
| WARNING - 6:54 PM, 01/30/92 - DATACOMM (100) |
| Failure to download code word. Predictive will try again later on a |
| scheduled run. If this is an install, wait and start another Predictive |
| run through PSCONFIG.:X017. |
| WARNING - 6:54 PM, 01/30/92 - Transfer (200) |
| Failure on connection; PGERR 301 FSERR 20 |
| XFR (301) Error while setting up port |
| |
| Run Time & Date: 6:37 PM, 01/30/92 |
| |
| WARNING - 6:51 PM, 01/30/92 - Predictive transfer was terminated by the STOP |
| command [8104] |
| WARNING - 6:51 PM, 01/30/92 - DATACOMM (100) |
| Failure to download code word. Predictive will try again later on a |
| scheduled run. If this is an install, wait and start another Predictive |
| run through PSCONFIG.:X017. |
| WARNING - 6:51 PM, 01/30/92 - Transfer (200) |
| Failure on connection; PGERR 301 FSERR 20 |
| XFR (301) Error while setting up port |
| |
_______________________________________________________________________________________
Figure 6-2. Sample "Action Summary Report"
Configuration Report
The "Configuration Report" (Figure 6-3) details all of the information
currently in psconfig. This includes customer information, file transfer
information, peripheral devices, memory coverage, current HP Predictive
Support run schedule; reports output options, utilities, and code word
status.
This report can be configured to be printed automatically upon exiting
psconfig, provided changes were made.
_________________________________________________________________________________
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| 11/29/91 8:57 AM HP Predictive Support Configuration (B.45.00) Page 1 |
| |
| NATIONAL BANK2 (c) Hewlett-Packard Co. 1984, 1987, 1989, 1992 1111A11111 |
| |
| --------------------------------------------------------------------------|
| |
| CUSTOMER INFORMATION |
| |
| SERIAL # of system [1111A11111] |
| MODEL # of system [11111A] |
| SOFTWARE handle [NATIONAL BANK2] |
| COMPANY name [NATIONAL] |
| NAME of Contact Person [LUKE SKYWALKER] |
| PHONE # of Contact Person [(415)123-1234 ] |
| DATE format (US/EUR) [US] |
| REPAIR Office Code [1234] |
| |
| |
| TRANSFER INFORMATION |
| |
| FILE transfer method: |
| [Modem: 21, T9,18002588884] |
| Dial out method for modem (manual/autodial) [autodial] |
| BAUD rate (1200/2400/autoselect) [autoselect] |
| TONE detection (DataBridge Modem, only) [enable] |
| REQUEST approval before transfer (Y/N) [no] |
| MAXIMUM number of transfer attempts (1-5 tries) [5 ] |
| WAIT period between attempts (2-15 minutes) [2 ] |
| |
| PERIPHERAL INFORMATION |
| |
| PDEV (LDEV) Enabled/Disabled Model Serial # |
| |
| 4.1.0 (1) enabled HPC2203A 0000A00049 |
| 4.1.1 (2) enabled HP7959B 0000A00134 |
| 4.1.2 (3) enabled HP7959B 0000A00135 |
| 4.1.3 (4) enabled HP7935 2520A03388 |
| 4.1.4 (13) enabled HP7935 2513A03267 |
| 4.1.5 (10) enabled HP7935 2625A06651 |
| 4.5.0 (7) disabled HP7980A |
| 4.5.1 (12) enabled HP7978 2535A05668 |
_________________________________________________________________________________
Figure 6-3. Sample "Configuration Report"
___________________________________________________________________________
| |
| |
| MEMORY INFORMATION |
| |
| Enabled/ |
| Memory Board Disabled Size|
| |
| BusID.ControllerDSlot.ArraySlot: 1022:3. enabled 16Mb|
| BusID.ControllerDSlot.ArraySlot: 1022:4. enabled 16Mb|
| BusID.ControllerDSlot.ArraySlot: 1022:5. enabled 16Mb|
| BusID.ControllerDSlot.ArraySlot: 1022:6. enabled 16Mb|
| BusID.ControllerDSlot.ArraySlot: 1022:7. enabled 16Mb|
| BusID.ControllerDSlot.ArraySlot: 1022.8. enabled 16Mb|
| BusID.ControllerDSlot.ArraySlot: 1022.9. enabled 16Mb|
| BusID.ControllerDSlot.ArraySlot: 1022.B. enabled 16Mb|
| |
| |
| SCHEDULE INFORMATION |
| |
| SCHEDULE (on/off) [on] |
| DEFAULT Run Time [ 6:00 PM] |
| MONDAY [default] |
| TUESDAY [default] |
| WEDNESDAY [default] |
| THURSDAY [default] |
| FRIDAY [default] |
| SATURDAY [default] |
| SUNDAY [default] |
| |
| REPORTS |
| |
| Print Action Summary automatically with: |
| [Each Run] |
| Send Action Summary automatically to: |
| [File: PSACTION.PRED.SYS] |
| Limit number of days covered by Action Summary to: |
| [14] |
| Print Configuration Summary at exit with changes: |
| [yes] |
| Send Configuration Summary at exit with changes to: |
| [Device: LP,8] |
| Send on-line reports to: |
| [Screen] |
| |
| UTILITIES |
| |
| DISCAN |
| LOGSCAN |
| MEMSCAN |
| SCSISCAN |
| TRANSFER |
| |
| UTILITIES - DISCSCAN |
| |
| DISCSCAN status is [ enable] |
| |
___________________________________________________________________________
Figure 6-3. Sample "Configuration Report" (Continued)
_________________________________________________________________
| |
| |
| UTILITIES - LOGSCAN |
| |
| |
| LOGSCAN status is: [ enable]|
| Read logs (number of preceding days 1-7) [7] |
| |
| UTILITIES - MEMSCAN |
| |
| MEMSCAN status is: [ enable]|
| |
| |
| UTILITIES - SCSISCAN |
| |
| SCSISCAN status is: [ enable]|
| |
| |
| UTILITIES - TRANSFER |
| |
| TRANSFER status is [ enable]|
| DOWNLOAD status is [ enable]|
| |
| |
| CODE WORD |
| |
| CODE Word [74639385A4EDA7BD] |
| |
| Status : Active |
| Contract Word : 80000001 |
| Expiration Date : SAT, DEC 12, 1992 |
| Hardware ID : 1151529259 |
| Serial # of system : 1111A11111 |
| Model # of system : 11111A |
| Software Handle : NATIONAL BANK2 |
| Name of Contact Person : LUKE SKYWALKER |
| Phone # of Contact Person : (415)123-3456 |
| |
_________________________________________________________________
Figure 6-3. Sample "Configuration Report" (Continued)
Versions Report
The "Versions Report" (Figure 6-4) lists the current versions of the HP
Predictive Support rulesets on the system. Its primary purpose is to
assist service and support personnel in troubleshooting.
_____________________________________________________________________________________
| |
| |
| 12/04/91 3:51 PM HP Predictive Support Versions (B.45.00) Page 1 |
| |
| NATIONAL BANK2 (c) Hewlett-Packard Co. 1984, 1987, 1989, 1992 |
| 1111A11111 |
| |
| ------------------------------------------------------------------------------|
| |
| |
| Name Type Version |
| -------------------------- ---- ------- |
| |
| X011TP78 RULE X.00.10 |
| X011MC00 RULE X.00.13 |
| X017PS00 RULE X.00.12 |
| X000PR50 RULE X.00.12 |
| X015DS22 RULE X.00.12 |
| X014DS35 RULE X.00.10 |
| X015ME00 RULE X.00.12 |
| X013DS37 RULE X.00.13 |
| X014DS56 RULE X.00.12 |
| |
| |
_____________________________________________________________________________________
Figure 6-4. Sample "Versions Report"
Trace Report
The Trace Report (Figure 6-5) provides an audit detail of each HP
Predictive Support run. It lists progress messages and error information
in reverse chronological order (that is, the most recent information is
listed first). Its primary purpose is to assist in troubleshooting
problems.
______________________________________________________________________________________
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| 12/05/91 8:46 AM HP Predictive Support Trace (B.45.00) Page 1 |
| |
| NATIONAL BANK2 (c) Hewlett-Packard Co. 1984, 1987, 1989, 1992 |
| 1111A11111 |
| -------------------------------------------------------------------------------|
| MON 0605 Predictive Monitor launched MEMSCANP UTILITY successfully. |
| |
| |
| MON 0605 906955-->pid -357-->portid |
| MON 0605 psmon:proc no: 41:state: 5:xfer: 1 274877 |
| MON 0605 ing utility |
| MON 0605 psmon:proc no: 41:state: 5:xfer: 1 launch |
| MON 0605 lt analysis process |
| MON 0605 psmon:proc no: 40:state: 5:xfer: 1 in fau |
| MON 0605 Program LOGSCANP terminated |
| LGS 0605 *** END OF LOGSCAN RUN *** |
| LGS 0605 [dblib:2232] OPSDB closed ** |
| LGS 0605 [Logscan:1080] Close Log Files Succeeded. |
| LGS 0605 [Logscan:1080] Closing Log Files. |
| LGS 0605 [dblib:2242] OPSDB unlocked ! |
| LGS 0605 [Logscan:1080] begin logscan_cleanup |
| LGS 0605 [Logscan:1050] end process_sys_logs |
| LGS 0605 [Logscan:1050] Number of events generated: 0 |
| LGS 0605 [Logscan:1050] Number of records classified: 0 |
| LGS 0605 [Logscan:1050] Number of records read: 12 |
| LGS 0605 [Logscan:1050] Logfile range: LOG0059 thru LOG0060 |
| LGS 0605 [Logscan:1050] begin process_sys_logs |
| LGS 0605 [Logscan:1050] Begin processing system logs |
| LGS 0605 [Logscan:1030] end init_sys_logfile |
| LGS 0605 [Logscan:1030] Open log files succeeded. |
| LGS 0605 [Logscan:1030] List_Name: PRED11 |
| LGS 0605 [Logscan:1030] Opening system log files |
| LGS 0605 [Logscan:1030] log_start_date = 90120405352600 |
| LGS 0605 [Logscan:1031] end get_log_start_date |
| LGS 0604 [Logscan:1031] begin get_log_start_date |
| LGS 0604 [Logscan:1030] Logging is enabled |
| LGS 0604 [Logscan:1030] begin init_sys_logfile.p |
| LGS 0604 [Logscan:1027] end get_peripheral_config |
| LGS 0604 [Logscan:1027] getting peripheral configuration |
| LGS 0604 [Logscan:1027] begin get_peripheral_config |
| LGS 0604 [Logscan:1025] end get_valid_rec_types |
| LGS 0604 [Logscan:1025] begin get_valid_rec_types |
| LGS 0604 [Logscan:1020] end l_init_global_vars |
| |
| . |
| LGS 0604 [dblib:2230] OPSDB opened ** |
| LGS |
| 0604********************************************************************** |
| LGS 0604 * Copyright (c) Hewlett-Packard 1990 THU,DEC 5,1991 * |
| LGS 0604 * LogScan VERSION B.00.08 * |
| LGS 0604****************************************************************** |
| MON 0604 Predictive Monitor launched LOGSCANP UTILITY successfully. |
______________________________________________________________________________________
Figure 6-5. Sample "Trace Report"
PSCONFIG Log Report
The PSCONFIG Log Report (Figure 6-6) provides an audit trail of
activities performed in psconfig. It lists these activities in reverse
chronological order. Its primary purpose is to assist you in
troubleshooting problems.
_____________________________________________________________________________________
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| |
| 12/04/91 3:53 PM HP Predictive Support PSCONFIG Log (B.45.00) Page 1 |
| NATIONAL BANK2 (c) Hewlett-Packard Co. 1984, 1987, 1989, 1992 1111A11111 |
| |
| ------------------------------------------------------------------------------|
| Psc 1553 "N ps run status:8:1" |
| Psc 1553 Received the following reply from Psmon: |
| Psc 1553 "R request Predictive run status" |
| Psc 1553 Sending Psmon the following request: |
| Psc 1550 "N ps run status:8:1" |
| Psc 1550 Received the following reply from Psmon: |
| Psc 1550 "R request Predictive run status" |
| Psc 1550 Sending Psmon the following request: |
| Psc 1550 [dblib:2242] OPSDB unlocked ! |
| Psc 1550 [dblib:2243] locked M-PERIPH-CONFIG; data set |
| Psc 1550 [dblib:2242] OPSDB unlocked ! |
| Psc 1549 [dblib:2241] OPSDB locked ! |
| Psc 1543 [dblib:2230] OPSDB opened ** |
| Psc |
| 1543************************************************************************* |
| Psc 1543 * Copyright (c) Hewlett-Packard 1990 FRI,DEC 6, 1991 * |
| Psc 1543 * PSCONFIG VERSION B.00.08 * |
| Psc |
| 1543************************************************************************* |
| Psc |
| 1109************************************************************************* |
| Psc 1109 * Copyright (c) Hewlett-Packard 1990 FRI,DEC 6, 1991 * |
| Psc 1109 * PSCONFIG VERSION B.00.08 * |
| Psc |
| 1109************************************************************************* |
| Psc 1109 [dblib:2232] OPSDB closed ** |
| Psc 1105 "N ps run status:8:1" |
| Psc 1105 Received the following reply from Psmon: |
| Psc 1105 "R request Predictive run status" |
| Psc 1105 Sending Psmon the following request: |
| Psc 1057 "N ps run status:8:1" |
| Psc 1057 Received the following reply from Psmon: |
| Psc 1057 "R request Predictive run status" |
| Psc 1057 Sending Psmon the following request: |
| Psc 1057 "N ps run status:6:1" |
| Psc 1057 Received the following reply from Psmon: |
_____________________________________________________________________________________
Figure 6-6. Sample "PSCONFIG Log Report"
____________________________________________________________________________________
| |
| Psc 1057 "R request Predictive run status" |
| Psc 1057 Sending Psmon the following request: |
| Psc 1055 "N ps run status:6:401" |
| Psc 1055 Received the following reply from Psmon: |
| Psc 1055 "R request Predictive run status" |
| Psc 1055 Sending Psmon the following request: |
| Psc 1055 [dblib:2242] OPSDB unlocked ! |
| Psc 1055 [dblib:2243] locked M-PERIPH-CONFIG; data set |
| Psc 1055 [dblib:2242] OPSDB unlocked ! |
| Psc 1055 [dblib:2241] OPSDB locked ! |
| Psc 1055 [dblib:2230] OPSDB opened ** |
| Psc |
| 1055*********************************************************************** |
| Psc 1055 * Copyright (c) Hewlett-Packard 1990 FRI, DEC 6, 1991 * |
| Psc 1055 * PSCONFIG VERSION B.00.08 * |
| Psc * |
| 1055*********************************************************************** |
| Psc |
| 1604*************************************************************************|
| Psc 1604 * Copyright (c) Hewlett-Packard 1990 TUE,DEC 3, 1991 *|
| Psc 1604 * Predictive Support User Interface VERSION B.00.08 *|
| Psc *|
| 1604*************************************************************************|
| Psc 1604 [dblib:2232] OPSDB closed ** |
| Psc 1602 "N ps run status:8:1" |
| Psc 1602 Received the following reply from Psmon: |
| Psc 1602 "R request Predictive run status" |
| Psc 1602 Sending Psmon the following request: |
| Psc 1601 "N ps run status:8:1" |
| Psc 1601 Received the following reply from Psmon: |
| Psc 1601 "R request Predictive run status" |
| Psc 1601 Sending Psmon the following request: |
| Psc 1601 "N ps run status:8:1" |
| Psc 1601 Received the following reply from Psmon: |
| Psc 1601 "R request Predictive run status" |
| Psc 1601 Sending Psmon the following request: |
| Psc 1601 "N ps run status:6:1" |
| Psc 1601 Received the following reply from Psmon: |
| Psc 1601 "R request Predictive run status" |
| Psc 1601 Sending Psmon the following request: |
| Psc 1600 "N ps run status:6:401" |
| Psc 1600 Received the following reply from Psmon: |
| Psc 1600 "R request Predictive run status" |
| Psc 1600 Sending Psmon the following request: |
| Psc 1600 [dblib:2242] OPSDB unlocked ! |
| Psc 1600 [dblib:2243] locked M-PERIPH-CONFIG; data set |
| Psc 1600 [dblib:2242] OPSDB unlocked ! |
| Psc 1600 [dblib:2241] OPSDB locked ! |
| Psc 1559 [dblib:2230] OPSDB opened ** |
| Psc |
| 1559*************************************************************************|
| Psc 1559 * Copyright (c) Hewlett-Packard 1990 TUE,DEC 3, 1991 *|
| Psc 1559 * PSCONFIG VERSION B.00.08 *|
| Psc *|
| 1559*************************************************************************|
| |
____________________________________________________________________________________
Figure 6-6. Sample "PSCONFIG Log Report" (Continued)