HP 3000 Manuals HP 3000 Manuals
Configuring Customer Information
You can reach the Configure Customer Information Menu from the Main Menu
or from the Configuration Options Menu.
* From the Main Menu: Type 4 1 or configure customer.
* From the Configuration Options Menu: Type 1 or customer.
This displays the Configure Customer Information Menu:
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| M (MainMenu) P (PreviousMenu) R (Refresh) H (Help) E (Exit) |
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| Configure Customer Information |
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| 1 - SERIAL # of system [1111A11111] |
| 2 - MODEL # of system [11111A] |
| 3 - SOFTWARE handle [NATIONAL BANK2] |
| 4 - COMPANY name [NATIONAL] |
| 5 - NAME of Contact Person [LUKE SKYWALKER] |
| 6 - PHONE # of Contact Person [(415) 123-1234] |
| 7 - DATE format (US/EUR) [US ] |
| 8 - REPAIR Office Code [1234] |
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| Type an item number, an item key, or a command: |
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Figure 4-4. Configure Customer Information Menu
* Type the number or key of the item to change. Refer to Table 4-1
for an explanation of the items.
Table 4-1. Items for Configure Customer Information
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- Field - Required? - Description/Value or Format[REV BEG] -
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| SERIAL # of | Yes | Enter the system serial number. |
| system | | |
| | | Format: 6-10 alphanumeric characters |
| | | nnnnAnnnnn. Note: On some systems, the serial |
| | | number plate shows a serial number that begins |
| | | with the letter E, as in Ennnnnnnnn. Disregard |
| | | the leading "E". [REV END] |
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| MODEL # of | Yes | Enter the system model number. |
| system | | |
| | | Format: 4-8 alphanumeric characters. |
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| SOFTWARE | Yes | Enter the system software handle. |
| handle | | |
| | | Format: 20 characters, maximum |
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| COMPANY name | Yes | Enter the company name. |
| | | |
| | | Format: 12 characters, maximum |
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| NAME of | Yes | Enter the name of the person at the customer |
| contact | | site whom HP should contact if necessary. |
| person | | |
| | | Format: 24 characters, maximum |
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| PHONE # of | Yes | Enter the phone number of the contact person. |
| contact | | |
| person | | Format: 18 characters, maximum including |
| | | parentheses. Note for U.S. and Canada |
| | | Installations Only: Area code MUST be supplied |
| | | and may be placed in parentheses. |
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| | | DO NOT use "800" as the area code. If the |
| | | designated customer contact has an (800) number, |
| | | use the area code that is listed on the customer |
| | | contract which may or may not be the geographic |
| | | location of the customer office. Examples: |
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| | | * Area Code: (415)123-4567 |
| | | * 800 Area Code: (415)800-ABC-CDEF |
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| | | If the area code listed on the customer service |
| | | contract is 216 but the area code for the |
| | | customer office contact is (218), enter (216) |
| | | 218-ABC-ABCD. The area code on the contract is |
| | | the area code that will be used to validate the |
| | | customer's IBS contract so this area code must |
| | | be the first three digits entered. |
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| DATE format | No | Enter the format of the date printed on HP |
| (US/EUR) | | Predictive Support reports. |
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| | | Note for customer systems outside of the U.S. |
| | | and Canada: If NLS (Native Language System) is |
| | | being used and the EUR (ddmmyy) date format is |
| | | desired, retain US as the date format. NLS |
| | | "reverses" the date format from US to EUR |
| | | (ddmmyy). If NLS is not being used and ddmmyy |
| | | format is desired, change this field to EUR. |
| | | |
| | | Valid Value: US(mmddyy) or EUR (ddmmyy) |
| | | Default: US |
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| REPAIR office | Yes | Enter the code of the HP district office |
| code | | assigned to perform maintenance and repairs. |
| | | |
| | | Format: nnnn (can be a district office code |
| | | that is 4 alphanumeric characters) |
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