Resource 3000 works collaboratively with your company and the appropriate software and hardware installation vendor(s) to perform Project Management Services for installation and upgrade projects.

R3K's Professional Services division closely examines the upgrade and installation process with regard to both hardware and software. The goal of R3K's involvement is to reduce the production impact and assist in a smooth migration of technology.

R3K will manage the significant event in the following ways:

· Remote Planning Review - Conversations to develop and guide your staff in project management of the upgrade, installation and transition.

· Remote Project Management - Creation of all change control documentation outlining the description of the change, other documentation required, the change schedule, go/no-go decision points, test plan, back-out plan, system preparation, event checklist, testing checklist, event cleanup and validation, and the return to production steps. R3K's Professional Services division will also create system installation diagrams, a project plan and schedule in Microsoft Project, and participate in communication and coordination with appropriate hardware installation service providers.

· Installation design, configuration, and planning documentation - R3K's Professional Services division will work with the Significant Event Management team to design and configure the software or hardware for installation or upgrade where appropriate.

· On-site Project Management - R3K's Professional Services division will provide on-site project management for the implementation of the software and hardware installation and upgrade planning meetings prior to the changes and the actual installation management.

System Management Assistance is a multi-phased project by its very nature. The project remains active until the last change control window has passed, the internal and external customers are satisfied and the final documentation is complete.

For more information or a quote please email us at info@resource3000.com or call 800-935-0652

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