Judy Schaffer |
Predicting the Power User
Over the years, we've come to have a good feel for who's likely to
become a true "power user" of QueryCalc. The primary criterion hasn't
proven to be whether the user has had prior data processing experience or
not. A fair number of QueryCalc's current power users had never really even
seen the HP3000 before they began using QC.
Rather, we've found that QueryCalc users are split just about 50/50
as to whether they come from the DP department or a management group.
Instead, we've found that the two most important criteria for predicting
whether or not a specific individual will evolve into a power user
to be:
"The answer's always 'Yes,' you can do it in QueryCalc."and "Never be confused for more than 10 minutes. If you're confused for more than 10 minutes, it's time to call the 800 number for help. And you're welcome to call every 10 minutes." |