From time to time you may experience problems on your network. Often,
you can easily diagnose and correct the problems without the need
to contact a Hewlett-Packard service representative. You may choose
to perform some troubleshooting operations on your own, following
the guidelines provided in this manual.
Troubleshooting Process Overview
When problems occur, it is helpful to follow a logical process of
characterizing and identifying the problem so that you can determine the
appropriate course of action to take. Chapter 4
"Troubleshooting Process" of this manual suggests a process to follow when
troubleshooting problems with network connections.
Chapter 5 "Common Network Problems" summarizes most of
the common types of problems that might occur on your network. Once you have
identified the problem following the process described in
Chapter 4 "Troubleshooting Process" use
Chapter 5 "Common Network Problems" as a guide to the
actions you can take to resolve the problem.
If you are unable to identify or resolve a network problem using the
information provided in Chapter 4 "Troubleshooting
Process" and Chapter 5 "Common Network Problems" of
this manual, consult your Hewlett-Packard service representative.
Tools
Hewlett-Packard provides a range of tools to help you perform line verification
or run software or hardware diagnostics. You run most of the network diagnostic
tools using the NETTOOL utility. NETTOOL provides a set of
core functions and an interface for running software and line verification
tools that were run standalone on earlier versions of MPE. Help information is
available when you use NETTOOL. You can also develop your own tools to
run as part of the NETTOOL package.
See Chapter 6 "Using NETTOOL" for a complete
discussion of NETTOOL and instructions for using each of the
NETTOOL diagnostics.