Common Problems
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A device in the STM map is "Unknown" (MPE/iX)
Many MPE/iX systems are "over-configured," that is, their configuration files have more entries than are physically present on the system. STM lists these phantom entries on the system map, but cannot get any information from the non-existent devices to which they point. Consequently STM has to label these entries as "Unknown." If having phantom entries in the system map is a problem for you, use the SYSGEN utility to remove the non-existent devices from the system configuration files.
Slow response to user commands
When many tools are started simultaneously, STM may be slow to respond to user commands. This is due primarily to the messaging traffic between the tools and STM which is particularly heavy when tools are first run. During this time, one or more tools may enter a "Hung" state. These problems should disappear once all of the tools have gotten through the start-up phase.
SCSI Tape and Disk Tools report SCSI commands as failed in the Test Activity Logs
Some of the SCSI disk and tape tools log errors in their Test Activity logs indicating that commands such as LOG SENSE and INQUIRY failed. This is usually because the drive being tested is an older drive which did not implement these commands in the form they are being used. If this is the case, the Cause/Action text in the log message will suggest this as a possible cause of the problem.
No tools are available for a particular device
Due to resource constraints, support tools for all device were not developed for this release. Tools for these devices will probably be available in subsequent releases. Some tools may not be available because they require a license. Currently the only tools that require a license are expert tools. To see a list of the tools installed for a device and the license level, if any, required to run the tool, use the "Device —> Current Device Status..." command. The following is a display for a SCSI disk device:
Installed tools:
Diagnostic : None
Verifier : disk
Exerciser : disk
Informaton : scsi_disk
Expert Tool : scsi_disk (Licensed)
Firmware Update : scsi_disk
The "Device —> Select Class" command did not work
This is usually because the "Device Type" and "Qualifier Type" you selected don't both match a device in the system. For example, selecting a type of "Disk" and a qualifier of "SCSI" will not select any devices because SCSI disks use qualifiers of "Hard," "Floppy," etc. Use the "Device —> Current Device Status" command to determine the valid type and qualifier that apply to a specific device.
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Appendix A Manually Installed Products |