HP 3000 Manuals HP 3000 Manuals
Setting up Automated Routed Message Processing There are a number of things that you should take into consideration when automating the process of routing and authorizing messages within HP Desk.
NOTE The Routing and Authorization capability is only available with HP DeskManagerPLUS.
Initiating Routed Messages If users are regularly repeating an approval process, (for example, the automatic authorization of purchasing requests) they may be automated within HP Desk by installing user interface scripts system-wide. The scripts may be written so that they perform any number of tasks, possibly integrating with other features within HP Desk, but ultimately they will involve the use of the ROUTE or ROUTEFORM commands.
NOTE Neither the HP Desk Intrinsics or FSC interface can currently be used to initiate routed messages.
Processing Fully Approved Messages It may make sense to automate the processing of the approved message. This may be done for example, if an approval process is frequently used and the results are delivered to common recipients. This is best done by the HP Desk User Intrinsics, as they provide access to detailed information such as whether the message is genuine, whether it is fully approved, and who has participated in the approval process. For a full explanation of the User Intrinsics refer to HP DeskManager Intrinsics. It is possible to use scripts or FSC to process fully approved messages, however it is not recommended since the information that is executable is comparatively limited. Note, too that it is not currently possible to extend the approval process to mail systems other than HP Desk.