The Not So Secret Life of a Message
6. Any automatic actions are performed e.g. execute a script, helpdesk ticket, beep someone.
7. The message is observed by the operator.
8. The Operator decides if any operator initiated actions should be performed: ex reply to tape request.
9. The Operator reads the attached message instructions and performs the suggested actions.
10. The operator added an annotation to the message such as who was called and what was done.
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