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Predictive Support Changes in MPE/iX 7.5

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By Gary Robillard - Commercial Systems R&D

Product Overview


The HP Predictive Support software (referred to as Predictive in the rest of this article) provides proactive hardware support and helps increase the uptime of your systems by monitoring system memory and disk/tape drives.

When Predictive detects a potential problem, it sends a message to the HP Response Center. The Response Center portion of the system screens the data and forwards problems requiring further analysis to a Response Center Engineer. If action is needed at your site, the Response Center Engineer and a Customer Engineer will work with you to resolve the problem.

This proactive hardware support is provided as part of your HP Hardware and Software Support Services Agreement.

Predictive Accesses STM Diagnostics in MPE/iX 7.5

Predictive uses the diagnostics platform to access memory and disk-related information. Starting with MPE/iX Release 6.5 and later, the diagnostics platform changed from sysdiag to Support Tools Manager (STM).

Predictive for MPE/iX 7.5 includes the following changes:
  1. The Predictive version is B.75.01. Predictive runs on 9x8, 9x9, 99x, A400, A500 and N4000 systems. (including the new PA8700 A and N class systems)
  2. Autoraid disk devices (such as the model 12H, XP256, XP512, etc.) are not covered by Predictive on MPE/iX.
  3. The Predictive Support MONitor (PSMON) changes from PSMON.PRED.SYS to PSMOND.PRED.SYS. The Predictive code from the HP-UX version of Predictive was leveraged to create the new version of Predictive. When HP-UX Predictive was ported from sysdiag to STM, PSMON was changed to PSMOND. This was carried forward into MPE/iX 7.5. The new PSMOND monitor utilizes both the posix and MPE/iX environments.

    The PSMOND monitor uses network sockets to communicate with the STM diagnostic monitor diagmond. This requires the addition of an entry in the SERVICES.NET.SYS file for psmond. The installation job for Predictive attempts to add a psmond entry as socket number 1788, as follows:
              
      psmond      1788/tcp   # Predictive to STM diags
    
    
    If there is already a psmond entry, the installation job does not attempt to add another one. If there is another service using socket number 1788, the installation job adds 10 to the service number (1798) and checks if that service exists. The installation job tries incrementing the service number by 10 up to 50 times (service numbers 1788,1798,1808 through 2278). If the install job is unable to find an unused number, an install error 201 occurs, and the operator needs to manually add a psmond entry to SERVICES.NET.SYS before the installation can continue.
  4. The Predictive SCSI disk scanner (SCSISCNP.PRED.SYS) has been changed to improve the accuracy of disk failure detection. The SCSISCAN scanner on the STM version of Predictive is able to look at the logs residing on both HP and OEM manufactured (Seagate, Quantum, IBM, etc.) disks. This enables more accurate problem detection. Both the standard SCSI log pages and Growing Defect List are looked at.
  5. The Predictive Support Monitor (PSMOND.PRED.SYS) startup model has changed. The JPSMON.PRED.SYSjob has been modified to start PSMOND. To have Predictive monitor your system, JPSMON.PRED.SYS must always be running. We chose not to change the name of the job from JPSMON.PRED.SYS to JPSMOND.PRED.SYS so that customers would not have to change their existing environment. The sysstart.pub.sys file does not need to be modified, and if the JPSMON.PRED.SYS job is already incorporated into existing processes for starting and stopping the network, etc., they do not need to be changed.

    A noticeable change is that the logon changes from:
    
      PSMON,MANAGER.SYS
    
    
    or
    
      PSMON,PREDMON.SYS
    
    
    to:
    
      PSMOND,PREDMON.SYS
    
    

    WARNING! If JPSMON.PRED.SYS is not running, Predictive will not perform the scheduled daily run to monitor your system.

    To determine if JPSMON is running, you can use the MPE/iX SHOWJOB command, as follows:
    
      :SHOWJOB JOB=PSMOND,PREDMON.SYS
    
    
    You should see one active job.

    The installation job for Predictive Support attempts to place a "STREAM JPSMON.PRED.SYS" command in the system startup file (SYSSTART.PUB.SYS), after the STREAMS command. If this fails, then you should manually add a line to SYSSTART.PUB.SYS to stream the JPSMON.PRED.SYS job.


    NOTE: NOTE: The sysstart must have a creator of MANAGER.SYS in order to be automatically executed during system startup. Additionally, the first line of sysstart should be the STARTUP directive.

    You should ensure that there is a "OPENQ LP" and a "STREAMS 10" command before the "STREAM JPSMON.PRED.SYS" command in the sysstart file. Also recognize that for your system, the line printer might have a different class name than "LP", and your streams device might have a logical device number other than 10.

    Here is an example of what the lines in sysstart.pub.sys might look like:

    
      Startup
            limit 20,60
            jobfence 7
            openq LP
            streams 10
            stream jstrtlan.sysmaint.sys
            stream jpsmon.pred.sys
            **
    
    
  6. The logon for the job PSMON.PRED.SYS was changed to the user PREDMON.SYS, which does not have AM, SM or PM capability, for enhanced security.

    This was done because a job being streamed from the sysstart file must have existing passwords for user, account and group embedded.

    The original logon was MANAGER.SYS, and it was perceived as a security violation to embed the MANAGER.SYS passwords. The install job creates the PREDMON user with OP,ND,SF,BA capabilities. The PREDMON.SYS user is NOT created with IA capability. Also, the JPSMON.PRED.SYS has access restricted to (L,X:AC), so only the creator of the file (MANAGER.SYS), or a user with SM or AM (within the SYS account) could read the file and see the embedded passwords.
  7. A warning message was added if JPSMON.PRED.SYS is not running when the PSCONFIG.PRED.SYS program is run. PSCONFIG uses the JOBINFO intrinsic to detect if a job is logged on as either "PSMOND,PREDMON.SYS" or "PSMOND,MANAGER.SYS". If there is not a job matching either of these names running, the following is displayed on the system console, and the users terminal:
    
      ****************************************
      * WARNING: JPSMON.PRED.SYS IS NOT      *
      *          RUNNING.  PREDICTIVE CAN NOT*
      *          MONITOR THE SYSTEM WITHOUT  *
      *          JPSMON.PRED.SYS RUNNING.    *
      *                                      *
      * To enable PREDICTIVE monitoring on   *
      * this system, :STREAM JPSMON.PRED.SYS *
      ****************************************
    
    
HP Predictive supports the following Disk models via SCSISCAN:

Table 5-14 Supported Disk Models

1 GB Disks
DSP3107LSDSP3107LSWST31200NST31200W
ST31230NST31230W
2 GB Disks
ST12400NST12400WST32171NST32171W
ST32272NST32272WST32272WCST32272WD
ST32550NST32550WVP3215SVP3215SW
XP32181SXP32181WXP32181WD
4 GB Disks
DGHS04YST15150NST15150WST34371N
ST34371WST34572NST34572WST34572WC
ST34572WDST34573NST34573WST34573WC
ST34573WDXP34361SXP34361WXP34361WD
9 GB disks
DDYS-T09170 DDYS-Y091DGHS09YDMVS09
DMVS09DIC35L009UCD210IC35L009UDC210IC35L009UWD210
IC35L009XCD210IC35L009XWD210NEPS-309170WNEPS-309170Y
ST19171NST19171WST19171WDST19173N
ST39102LCST39103LCST39103LWST39103WC
ST39173NST39173WST39173WCST39173WD
ST39175LCST39175LWST39175WCST39176LC
ST39176LWST39204LCST39204LWST39205LC
ST39205LWST39216LWVST39216NST39216W
ST39226LCST39226LWST39236LCST39236LCV
ST39236LWST39236WDST39251LCXP39100S
XP39100WXP39100WD
18 GB Disks
DDYS-T18350MDMVS18DMVS18DDRH18D
DRHS18DDRHS18VIC35L018UCD210IC35L018UCPR15
IC35L018UDC210IC35L018UWD210IC35L018UWPR15IC35L018XCD210
IC35L018XCPR15IC35L018XWD210IC35L018XWPR15MAJ3182MC
NEPS-318350WNEPS-318350YST118202LCST118202LW
ST118202WCST118273NST118273WCST118273WD
ST18452LC5ST318203LC5ST318203LW5ST318203WC5
ST318204LC5ST318204LW5ST318251LCST318251LW
ST318275LC5ST318275LW5ST318275WCST318276LC5
ST318276LW5ST318404LCST318404LWST318405LC5
5ST318405LWST318406LC5ST318406LWST318416N
ST318417N5ST318417W5ST318426LC5ST318426LW5
ST318432LCST318432LW5ST318436CV5ST318436LC5
ST318436LW5ST318436WV5ST318437LC5ST318437LW5
ST318451LCST318451LW5ST318452LC5ST318452LW5

36GB Disks

DDYS-T36950MDRH36DDRHS36DDRHS36V
IC35L036UCD210IC35L036UCPR15IC35L036UDC210IC35L036UWD210
IC35L036UWPR15IC35L036XCD210IC35L036XCPR15IC35L036XWD210
IC35L036XWPR15MAJ3364MCMAJ3365MCST136403LC
ST136403LWST136403WCST136475LCST136475LW
ST136475WCST336404LCST336404LWST336476LC
ST336476LWST336605LCST336704LCST336704LW
ST336705LCST336705LWST336706LCST336706LW
ST336732LCST336732LWST336737LCST336737LW
ST336752LCST336752LWST373405LCST373405LW
72 GB Disks
IC35L072UCD210IC35L072UDC210IC35L072UWD210IC35L072XCD210
IC35L072XWD210ST172804LCST172804LWST173404LC

ST173404LW

ST373405LCST373405LW

The following peripherals are no longer supported:

Any HPIB or FLEX Interface Disk, including but not limited to:

   HPC2200A - 335MB HPIB Disk
   HPC2202A - 670MB HPIB Disk
   HPC2203A - 670MB HPIB Disk
   HPC2281A - 335MB HPIB Disk
   HPC2282A - 670MB HPIB Disk
   HPC2201A - 670MB FLEX Disk
   HPC2204A - 1.34GB FLEX Disk
The following SCSI disks are no longer supported:

   HPC2460x - 420MB Disk
   HPC2461x - 673 MB Disk
   HPC2462x - 1.36GB Disk
   HPC2470x - 234MB disk mechanism
   HPC2471x - 328MB disk mechanism
   HPC2472x - 422MB disk UPGRADE KIT
   HPC2473x - 673MB Disk UPGRADE KIT
   HPC2474R - 1.36GM C3 UPGRADE KIT
   HPC3010M1 - 2GB SCSI Disk (As of April 30, 2000)




Support Tools Manager (STM) Updated for MPE/iX 7.5


Support for Using the Entire Disk Space on LDEV 1