HP Predictive Support provides proactive hardware support
and helps increase the uptime of your systems by monitoring system
memory and disk/tape drives.
When the HP Predictive Support software detects a potential
problem, it sends a message to the HP Response Center. The Response
Center portion of the system screens the data and forwards problems
requiring further analysis to a Response Center Engineer. If action is
needed at your site, the Response Center Engineer and the account
Customer Engineer will work with you until the problem is resolved.
This proactive hardware support is provided as part of the
HP Hardware and Software Support Agreement.
Predictive Support Changes as of MPE/iX Release 6.5
The Predictive Support Monitor (PSMON.PRED.SYS) startup model has been
changed. On previous versions
of MPE, PSMON was automatically started by the Diagnostic system monitor
(DIAGMON.DIAG.SYS), which was part of the sysdiag diagnostic system. The
Support
Tools Manager (STM) has replaced the sysdiag diagnostic system on
MPE iX 6.5. A new job named JPSMON.PRED.SYS was created to start PSMON.
Predictive Support relies on a sysdiag diagnostic library,
and because of this, there is currently no way to have PSMON started
by the STM diagnostics. PSMON is now launched by streaming the job
JPSMON.PRED.SYS. If you want Predictive Support to monitor your system,
JPSMON.PRED.SYS must always be running.
WARNING! If JPSMON.PRED.SYS is not running, Predictive Support
will not perform its daily scheduled run to monitor your system.
To determine if JPSMON is running, you can use the MPE iX SHOWJOB
command, as follows:
:SHOWJOB JOB=PSMON,MANAGER.SYS
You should see one active job.
The installation job for Predictive Support will attempt to
place a "STREAM JPSMON.PRED.SYS" command in the system startup file
(SYSSTART.PUB.SYS), after the STREAMS command. If this fails,
then you should manually add
a line to SYSSTART.PUB.SYS to stream the JPSMON.PRED.SYS job.
NOTE: The sysstart must have a creator of MANAGER.SYS in
order to be automatically executed during system startup. Additionally, the
first line of sysstart should be the STARTUP directive.
You should insure that there is a "SPOOLER LP;OPEN" and a
"STREAMS 10" command before the "STREAMJPSMON.PRED.SYS" command
in the SYSSTART file. Also recognize that for your system, the line
printer might have a different class name than "LP," and
your streams device might have a logical device number other than 10.
Here is an example of what the lines in SYSSTART.PUB.SYS might look like: