HP Predictive Support provides proactive hardware support
and helps increase the uptime of your systems by monitoring system
memory and disk/tape drives.
When the HP Predictive Support software detects a potential
problem, it sends a message to the HP Response Center. The Response
Center portion of the system screens the data and forwards problems
requiring further analysis to a Response Center Engineer. If action is
needed at your site, the Response Center Engineer and the account
Customer Engineer will work with you until the problem is resolved.
This proactive hardware support is provided as part of the
HP Hardware and Software Support Agreement.
Predictive Support Changes for MPE/iX Release 6.5
The Predictive Support Monitor (PSMON.PRED.SYS) startup model has been
changed. On previous versions of MPE, PSMON was automatically started by the
Diagnostic system monitor (DIAGMON.DIAG.SYS), which was part of the
sysdiag diagnostic system. The Support Tools Manager (STM) has replaced the
sysdiag diagnostic system on MPE iX 6.5. A new job named JPSMON.PRED.SYS
was created to start PSMON.
Predictive Support relies on a sysdiag diagnostic library, and because of this,
there is currently no way to have PSMON started by the STM diagnostics. PSMON
is now launched by streaming the job JPSMON.PRED.SYS. If you want
Predictive Support to monitor your system, JPSMON.PRED.SYS must always
be running.
WARNING! If JPSMON.PRED.SYS is not running, Predictive Support
will not perform its daily scheduled run to monitor your system.
To determine if JPSMON is running, you can use the MPE iX SHOWJOB
command, as follows:
:SHOWJOB JOB=PSMON,MANAGER.SYS
You should see one active job.
The installation job for Predictive Support will attempt to place a "STREAM
JPSMON.PRED.SYS" command in the system startup file
(SYSSTART.PUB.SYS), after the STREAMS command. If this fails,
then you should manually add a line to SYSSTART.PUB.SYS to stream the
JPSMON.PRED.SYS job.
NOTE: The sysstart must have a creator of MANAGER.SYS in
order to be automatically executed during system startup. Additionally, the
first line of sysstart should be the STARTUP directive.
You should insure that there is a "SPOOLER LP;OPEN" and a
"STREAMS 10" command before the "STREAM JPSMON.PRED.SYS" command
in the sysstart file. Also recognize that for your system, the line printer
might have a different class name than "LP", and your streams device might
have a logical device number other than 10.
Here is an example of what the lines in sysstart.pub.sys might look like: