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This section lists problems that you may encounter when working with HP Easytime/iX, possible causes for the problem, and steps for recovery. To respond to print file problems | |
- Problem
Print file is not printing.
- Cause
Print file needs a form (or standard paper) loaded.
- Action
Check the Print File Management screen for the name of the form, and load it on the printer. Perform the task Load Form to inform the system that form has been loaded.
- Cause
Form needs alignment.
- Action
Check to see that the form is correctly aligned, and perform the task Align
Form from
the Print File Management screen.
- Cause
Print file has been put on hold.
- Action
Perform the task Take off Hold from the Print File Management screen.
To respond to printer problems | |
- Problem
Nothing is printing on a printer.
- Cause
Printer is not ready.
- Action
Check the printer to make sure that it is plugged in, switched on, and online. Check for a paper jam, or check if paper needs to be loaded.
- Cause
Printer is not enabled.
- Action
The system administrator should enable the printer.
- Cause
Printer outfence is set too high.
- Action
The system administrator should check the outfence.
To respond to session problems | |
- Problem
Terminal is not responding.
- Cause
Various causes.
- Action
Delete session, and log on again.
- Action
Press Shift + Reset.
- Problem
Screen display is corrupted.
- Cause
Communication problem between terminal and computer.
- Action
Press Clear display.
- Problem
User cannot type data in a field.
- Cause
Input field is full and you are in insert mode.
- Action
Press Insert char again to change to overwrite mode.
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