Clearing Paper Jams in a Page Printer

The page printer is designed to retain print information in memory until it has successfully printed and transferred to paper. If you have a paper jam before the above process has completed, the pages will reprint, without interaction from the host computer, after clearing the jam.

To clear paper jams in a page printer

When a paper jam occurs, it usually happens in one of the following areas of the printer:

Input area
Output area

If the carrier strip holes are not torn, you may move the jam through the input tractors by pressing the 6 and ENTER keys. This places the printer in Jam Recovery Mode.

If the carrier strip holes are torn, press the PAPER REVERSE key on the Paper Control Panel to pull the paper backward through the printer.

Determine the location of the paper jam and follow the procedures below.

To clear a paper jam in the input area

Open the paper input tractors. Open the paper output door and remove the paper from the output tractors. Ensure that the paper is not caught on either set of tractors.
While maintaining tension on the paper from the output tractor, press the PAPER FORWARD key to move paper through the printer until the paper jam is cleared.
Reposition the paper in the paper tractors and the stacker.
Close all doors and top cover and press the RUN key to resume printing.

To clear a paper jam in the output area

Open the paper output door.
Open the output tractors and remove the paper from the pinwheels. While pulling on the paper just removed, use the PAPER FORWARD key to move the jam through the printer.
Reposition the paper in the output tractors and close the paper output door. Make sure that the paper is folded correctly in the stacker.
Press the RUN key to resume printing.

Clearing Paper Jams in a Page Printer

Technical documentation

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To clear paper jams in a page printer

To clear a paper jam in the input area

To clear a paper jam in the output area