Predictive Support

Product Overview

HP Predictive Support provides hardware support and helps increase the uptime of your systems by monitoring system memory and disk/tape drives.

When the HP Predictive Support software detects a potential problem, it sends a message to the HP Response Center. The Response Center portion of the system screens the data and forwards problems requiring further analysis to a Response Center Engineer. If action is needed at your site, the Response Center Engineer and the account Customer Engineer will work with you until the problem is resolved.

This proactive hardware support is provided as part of the HP Hardware Support Agreement.

Predictive Support Understands the Year 2000

The Predictive Support software has been modified to correctly handle dates in the Year 2000 including correctly displaying the dates as appropriate and being able to understand code words that expire in the year 2000 or beyond.

Upgrading Predictive Support Software

The HP Predictive Support software is upgraded each time you install a new version of the MPE Operating System. The Predictive Support Monitor (PSMON) runs as a system process so this program file and its message catalog file is on the SLT. The rest of the files needed to make up the Predictive Support software is on the FOS tape and is automatically updated by using the AUTOINST process of updating the operating system software.

Support for New Peripherals

HP Predictive Support now supports the following new peripherals:

Before You Update HP Predictive Support

Before you install the update, you should run HP Predictive Support to ensure that any data indicating potential problems is transmitted to the HP Response Center.

If you have an HP Hardware Support Agreement, and wish to have HP Predictive Support activated, please contact Hewlett-Packard and a Customer Engineer will perform the initial configuration and activation.