HP 3000 Manuals HP 3000 Manuals
Solving Problems
This section lists problems that you may encounter when working with HP
Easytime/iX, possible causes for the problem, and steps for recovery.
To respond to print file problems
Problem Print file is not printing.
Cause Print file needs a form (or standard paper) loaded.
Action Check the Print File Management screen for the name
of the form, and load it on the printer. Perform
the task Load Form to inform the system that form
has been loaded.
Cause Form needs alignment.
Action Check to see that the form is correctly aligned,
and perform the task Align Form from the Print File
Management screen.
Cause Print file has been put on hold.
Action Perform the task Take off Hold from the Print File
Management screen.
To respond to printer problems
Problem Nothing is printing on a printer.
Cause Printer is not ready.
Action Check the printer to make sure that it is plugged
in, switched on, and online. Check for a paper
jam, or check if paper needs to be loaded.
Cause Printer is not enabled.
Action The system administrator should enable the printer.
Cause Printer outfence is set too high.
Action The system administrator should check the outfence.
To respond to session problems
Problem Terminal is not responding.
Cause Various causes.
Action Delete session, and log on again.
Action Press Shift + Reset.
Problem Screen display is corrupted.
Cause Communication problem between terminal and
computer.
Action Press Clear display.
Problem User cannot type data in a field.
Cause Input field is full and you are in insert mode.
Action Press Insert char again to change to overwrite
mode.