HP 3000 Manuals HP 3000 Manuals
Contacting Micro Focus
If at any time you have any problems or feel you would like additional
technical information or advice, there are several sources.
You may find you can solve your problem by reading the release notes.
If not, and you obtained your COBOL system directly from Micro Focus,
contact us as described below.
If you obtained it from another source, such as an authorized
distributor, contact them for help first; if they are unable to help,
contact us as described below.
To contact Micro Focus, you can:
* Telephone - see the section Talking to Micro Focus below.
* Fax - see the section Fax Numbers below.
* Write to the appropriate address, listed on the back cover of this
book.
* Put your query on a Bulletin Board - see the section Bulletin
Boards below.
* Use CompuServe - see the section Micro Focus Forum on CompuServe
below.
* Use our Info-Fax system - see the section Info-Fax System below.
However you contact us, please include the information listed in the
section Talking to Micro Focus, if you have it.
Talking to Micro Focus
If you have a technical problem, the Micro Focus Product Support group at
your nearest Micro Focus office will be pleased to help you. The
addresses and telephone numbers are on the back of this book.
In the USA, support for Micro Focus systems on UNIX is centralized in
Palo Alto, CA. All US timezones are covered.
* If you have Priority Support, call the Priority Support Hotline;
you get this number from your sales representative.
* Otherwise, call UNIX Support on (415) 496-7132.
The following are some questions that Product Support may ask you when
you call. The better prepared you are to answer these questions, the
better Product Support can help you. But if you don't know all the
answers, or you think some are irrelevant to your problem, please call
with whatever information you have.
* Your Micro Focus Maintenance ID number, also known as Software
Support Identification Number (SSIN).
* Your COBOL system's Product Reference Number (PRN). You can
display this by entering either:
cob -V
or:
cat $COBDIR/cobver
* The product name and version number for all products that you
think may be causing a problem.
* Your computer name and model.
* Your operating system version number and details of any networking
software you are using.
* The relevant page reference in the books.
Bulletin Boards
Some Product Support teams operate a Bulletin Board Service. The purpose
of this service is:
* to supplement the documentation. There are example programs,
hints and tips on programming using our products, press release
information and guidance on conversion.
* to provide useful public domain utilities and product
demonstration programs.
* to enable you to converse with Product Support. This may be for
low priority queries, for example.
* to enable you to transfer files quickly to and from Product
Support to help them solve your problem quickly.
* to enable people to converse with each other. The Palo Alto
Bulletin Boards maintain several User Communication Forums called
Special Interest Groups (SIGS) for queries and discussions.
The telephone numbers of the Micro Focus Bulletin Boards are:
* Palo Alto, CA USA (415) 855-9132
* King of Prussia, PA USA (610) 337-0231
* UK (0635) 32622
* Germany (089) 42094 230
* France (1) 69 41 27 84
The line protocol for all the Bulletin Boards is:
* 9600 bps
* 8 databits
* no parity
* 1 stopbit
Fax Numbers
The fax numbers of the Micro Focus offices are:
* Palo Alto, CA USA:
* main - (415) 856-6134
* UNIX Support - (415) 496-7117
* King of Prussia, PA USA:
* main - (610) 992-3700
* Product Support - (610) 992-3555
* Newbury, UK:
* main - (0635) 33966
* UNIX Support - (0635) 565312
* Japan (03) 3486 5055
* Germany (089) 42094 211
* France (1) 69 41 27 87
Micro Focus Forum on CompuServe
CompuServe is one of the larger on-line electronic services. It is
accessible worldwide via local access phone numbers. The Micro Focus
forum on CompuServe provides a library of product updates, programming
examples, and technical papers; and a message area where you can discuss
the use of Micro Focus products with other users and with Micro Focus
personnel.
To get to the Micro Focus Forum, do a CompuServe GO command to
MICROFOCUS; for example:
go microfocus
If you do not currently have CompuServe membership, you can join by
contacting CompuServe at one of the phone numbers listed below and asking
for Representative #550:
* USA and Canada - 1-800-524-3388
* UK - 0800 289378
* Germany - 0130 37 32
* rest of Europe - (+44) (272) 255111
* rest of the world - call CompuServe in the USA on (614) 457-0802
For further help contact your Micro Focus representative.
Info-Fax System
The Info-Fax system provides up-to-date information through the use of a
fax machine and voice response. It is available 24 hours a day, 7 days a
week.
You need to use a touch-tone phone. Call (415) 496-7170 and, by
following the voice prompts, select documents (for both Marketing and
Technical Support - for DOS, Windows, OS/2, and UNIX) to be faxed to you.
You can request up to three documents per call. You will need to give
your fax machine phone number.
User Information
All users of Micro Focus products are entitled to receive our
newsletters, invitations to seminars and conferences, and any other
information of this type that we may distribute from time to time. To
receive this information make sure you are registered, either by
contacting the Newbury or Palo Alto office or by talking to your sales
representative.