HP 3000 Manuals HP 3000 Manuals
HP Support
Because your HP 3000 Series 9X7LX system plays such a critical role in
your office, Hewlett-Packard realizes the importance of system support
and offers a variety of services designed to match your business needs in
maintaining your system.
What services are available?
Here are a few support service packages that Hewlett-Packard offers:
Installation assistance hotline (for U.S. customers only).
An installation assistance hotline is available for all U.S. customers
who have purchased the following systems:
* HP 3000 Series 917LX
* HP 3000 Series 927LX
* HP 3000 Series 937LX
If you encounter any difficulties with the system installation process,
take comfort in knowing that Hewlett-Packard assistance is just
a phone call away. Call the following number if you have any
installation-related inquiries:
(404) 850-2698
This is a toll call available from 8:00 am - 5:00 pm (Eastern Standard
Time). This hotline is available to U.S. customers only.
Hewlett-Packard installation services.
If your business has special installation needs or if you decide not to
participate in the system's installation, HP offers a variety of
installation-related services. Let Hewlett-Packard help you decide on
what is best for your business needs.
Hewlett-Packard consulting service.
HP ConsultLine is a consulting service that provides technical expertise
to assist customers with their systems and applications. This service
provides worldwide resources to help you get the most from your HP
equipment and related applications. For a thorough understanding of your
individual needs, skilled Hewlett-Packard consultants devise a solution
that enables you to increase your productivity without taking additional
time from critical resources.
Throughout the planning, implementation, and operation of your business
cycle, HP ConsultLine professionals work with you to implement quality
solutions so that you can focus more fully on your business goals.
Hewlett-Packard software support services.
Hewlett-Packard offers software support services to assist you in
implementing and operating HP software solutions. HP offers three ranges
of software support designed to meet a wide range of customer needs.
* HP BasicLine software support service: If you prefer a
self-support service, this is your best choice. HP BasicLine
delivers current comprehensive support by providing electronic
access to support information and the right to use updates to your
Hewlett-Packard software.
* HP ResponseLine software support service: If your support needs
require complete software maintenance, HP ResponseLine software
support service is the appropriate service for you. HP
ResponseLine provides you with unlimited telephone assistance to
resolve your software problems, proactive software patch support,
and access to HP electronic support information. The HP Response
Center network brings together the worldwide resources of
Hewlett-Packard into a single source for your software
maintenance.
* HP TeamLine software support services: If you need personalized
technical software support assistance from Hewlett-Packard, then
HP TeamLine software support service is the best service for you.
HP TeamLine service provides you with an HP support consultant.
Your HP consultant understands your business goals and knows your
operating environment and applications. Hewlett-Packard works
directly with you and your people so that you receive software
assistance tailored to your specific needs.
In addition, HP Software Update Materials services provides you with
software and reference manual updates for your HP 3000 operating system
and software products.
Hewlett-Packard hardware support services.
Hewlett-Packard offers hardware support services that help resolve
hardware problems rapidly, or even prevent them from occurring
altogether.
* HP SuccessLine: HP SuccessLine protects your investment by
offering on-site hardware support services. HP SuccessLine offers
three levels of coverage:
* Next Day Support: For service delivery on the following
business day. This service level is an extremely
cost-effective solution.
* Priority Support: For maximum availability during standard
business hours and evenings and a rapid HP response during
a normal work week.
* Priority Plus Support: For critical applications or
multiple shift operations, this choice ensures maximum
coverage hours and days, and Hewlett-Packard's fastest
response.
How to purchase Hewlett-Packard support
Because every company is unique, contact your local Hewlett-Packard
representative to help you select the best support program for your
business needs.