HP 3000 Manuals HP 3000 Manuals
Datacomm Troubleshooting Procedure No. 1 Probable Cause of File Transfer Failure: Error in modem configuration or modem set up.
NOTE If an FSERR accompanies the error message in PSRNLOGD, go to "FSERR Messages" in Appendix F first before proceeding with the instructions below.
Datacomm Troubleshooting Procedure No. 1 ---------------------------------------------------------------------------------------------- | | | | | Step | What To Do | How To Do It | | | | | ---------------------------------------------------------------------------------------------- | | | | | 1 | Make sure modem LDEV/device class in | To check/change the modem | | | psconfig is correct. | LDEV/device class: | | | | | | | | | | | * If correct, go to Step 2, below. | a. Log on as manager.sys,pred. | | | | | | | * If incorrect, enter correct number; | b. Type run psconfig | | | then, go to Step 10. | | | | | c. Type co tr at the psconfig | | | | Main Menu | | | | | | | | d. Type the item number of the | | | | field to change and press | | | | Return. | | | | | | | | e. Type the correct value and | | | | press Return. | | | | | | | | f. Type e; save your changes. | | | | | ---------------------------------------------------------------------------------------------- | | | | | 2 | Make the sure modem port is available. | Type showdev nnn, where nnn is the | | | | modem LDEV or device class, at the | | | | MPE prompt. | | | A. If the port is available, go to D, | | | | below. | | | | | | | | B. If the port is not available | | | | because of another "owner", wait | | | | until it is free; then, go to Step | To perform an ABORTIO: | | | 10. | | | | | | | | C. If the port is not available | * Type abortio nnn at the MPE | | | because it is "owned" by "SYS", | prompt, where nnn is the | | | reset it through ABORTIO and verify | modem LDEV number. | | | through showdev. | | | | | * Verify the abortio by typing | | | If showdev then shows that the port | another showdev. | | | is AVAIL, go to Step 10; otherwise, | | | | go to Step 9. If the port | To check for remote console | | | continues to show that it is | enabling; | | | "owned" by "Sys", verify that the | | | | OPENVIEW configuration for "enable | * Enter Ctrl B at the console | | | Automatic Connection" is set to | (LDEV 20). A flashing | | | OFF. | message will be displayed: | | | | "REMOTE: <state>", where | | | D. Make sure the remote console is not | <state> is either DISABLED, | | | enabled. Disable it if it is | PENDING, or ENABLED. | | | ENABLED or PENDING. | | | | | | | | | * If the flashing | | | | message states, | | | | ENABLED or PENDING, | | | | type dr (to disable), | | | | type co to exit, and | | | | go to Step 10. | | | | | | | | * If the flashing | | | | message states, | | | | DISABLED, type co to | | | | exit, and go to Step | | | | 3. | | | | | ---------------------------------------------------------------------------------------------- Table E-0. Datacomm Troubleshooting Procedure No. 1 (cont.) ---------------------------------------------------------------------------------------------- | | | | | Step | What To Do | How To Do It | | | | | ---------------------------------------------------------------------------------------------- | | | | | | | | | 2 | | | | Cont. | * If showdev shows that the modem | | | | LDEV does not exist on the system, | | | | then the LDEV is invalid or the | | | | system has lost communication with | | | | the DTC. | | | | | | | | * Verify the modem LDEV in | With the system manager, perform the | | | psconfig, and correct it, if | following, even if the entire | | | necessary. Go to Step 10. | configuration appears to be correct: | | | | | | | NOTE: If the modem LDEV in | | | | psconfig is CORRECT, the | * For a Host-Based DTC: | | | system may have lost | | | | communication with the DTC | | | | or the DTC may be improperly | * Validate NMMGR; | | | configured. With the system | cross-validate through | | | manager, step through every | SYSGEN; restart the | | | portion of NMMGR, including | system; restart the | | | the DTC address, DTC port | DTC. | | | configurations, etc. | | | | | * For a PC-Based DTC: | | | If problems still persist, | | | | contact the HP Response | | | | Center. | * Validate NMMGR; | | | | cross-validate through | | | | SYSGEN; verify | | | | OPENVIEW; restart the | | | | system; restart the | | | | DTC. | | | | | ---------------------------------------------------------------------------------------------- | | | | | 3 | Make sure the modem port is configured | To check/re-configure the DTC port: | | | correctly. | | | | | | | | * If it is, go to Step 4. | * Run nmmgr.pub.sys and check | | | | the DTS profile for the port, | | | * If NMMGR is changed, restart the | as discussed in "Phase 8: | | | system. If the DTC is Host-based, | Checking the Datacomm Port | | | restart the DTC. Then, go to Step | Configuration" in Chapter 2. | | | 10. | | | | | | | | | * If the DTC is PC-based, also | | | | check OPENVIEW. | | | | | | | | * Go to Appendix D, | | | | "Configuring the Datacomm | | | | Port," if changes must be | | | | made. | | | | | ---------------------------------------------------------------------------------------------- | | | | | 4 | Make sure the modem dialout method in | To check/change modem dialout | | | psconfig is compatible with the modem | setting in psconfig: | | | being used. Only supported modems can | | | | have an AUTODIAL setting in psconfig. All | | | | other modems must have a MANUAL setting. | * Log on as manager.sys,pred. | | | | | | | | * Type run psconfig | | | * If the modem is properly set, go to | | | | Step 5. | * Type co tr at the psconfig | | | | Main Menu | | | * If the modem is not properly set, | | | | correct it; then, go to Step 10. | * If the value must be changed, | | | | type 4 and press Return. | | | | | | | | * Type the correct value and | | | | press Return. | | | | | | | | * Type e (to save) and exit. | | | | | ---------------------------------------------------------------------------------------------- Table E-0. Datacomm Troubleshooting Procedure No. 1 (cont.) ---------------------------------------------------------------------------------------------- | | | | | Step | What To Do | How To Do It | | | | | ---------------------------------------------------------------------------------------------- | | | | | 5 | Power the modem off and back on again. | | | | Attempt a file transfer (see Step 10). If | | | | the transfer is not successful, go to Step | | | | 6. | | | | | | ---------------------------------------------------------------------------------------------- | | | | | 6 | Make sure the modem cable is P/N 92219Q | Modem is NOT cabled through the | | | and make sure it is properly attached. | Access Port: | | | | | | | | * "Dataset" end: attach | | | * If the cables are securely and | securely to the modem. | | | properly attached, go to Step 7. | * "Computer" end: attach | | | | securely to the DTC. | | | * Otherwise, secure connections and | | | | go to Step 10. | Modem IS cabled through the Access | | | | Port: There are two cables. | | | | | | | | | | | | * Cable One: | | | | | | | | * "Dataset" end: attach | | | | securely to the | | | | "Session Port" access | | | | port | | | | * "Computer" end: | | | | attach securely to the | | | | DTC | | | | | | | | * Cable Two: | | | | | | | | * "Dataset" end: attach | | | | securely to the modem | | | | * "Computer" end: | | | | attach securely to the | | | | "Remote Support Modem" | | | | access port | | | | * Modem is cabled | | | | through remote console | | | | port: | | | | | | | | * Dataset end: | | | | attach to modem | | | | | | | | * Computer end: | | | | attach to | | | | remote console | | | | port | | | | (typically, | | | | LDEV 21) | | | | | | | | If additional help is required, see | | | | the appropriate HP 3000 Series 900 | | | | configuration manual. | | | | | ---------------------------------------------------------------------------------------------- | | | | | 7 | | See Appendix C, "Setting Modem | | | * Reset the modem option settings | Options," for information on setting | | | (even if they appear to be set | autodial modems supported by HP | | | properly). | Predictive Support). | | | * Power the modem off and then on | | | | again. | | | | * Then, go to Step 8. | | | | | | ---------------------------------------------------------------------------------------------- | | | | | 8 | Attempt a file transfer NORMAL. If | To initiate a transfer normal: | | | unsuccessful, go to Step 9. | | | | | | | | | * Go to the psconfig Main Menu; | | | | type tr no and press Return. | | | | | | | | | | | | OR | | | | | | | | * From the MPE prompt, type the | | | | following and press Return: | | | | | | | | run | | | | psconfig.pred.sys;info="tr | | | | no" | | | | | ---------------------------------------------------------------------------------------------- Table E-0. Datacomm Troubleshooting Procedure No. 1 (cont.) -------------------------------------------------------------------------------------------------------- | | | | | Step | What To Do | How To Do It | | | | | -------------------------------------------------------------------------------------------------------- | | | | | 9 | Reset the modem port through TERMDSM (if | Details on resetting the port | | | Host-based DTC) or OPENVIEW (if PC-based | through TERMDSM and OPENVIEW are | | | DTC). | given in Datacomm Troubleshooting | | | | Procedure No. 5. | | | | | -------------------------------------------------------------------------------------------------------- | | | | | 10 | Initiate a file transfer. | To start a transfer normal: | | | | | | | | | | | | * Go to the psconfig Main Menu; | | | | type tr no and press Return. | | | | | | | | | | | | OR | | | | | | | | * From the MPE prompt, type the | | | | following and press Return: | | | | | | | | run psconfig.pred.sys;info="tr no" | | | | | --------------------------------------------------------------------------------------------------------