HP 3000 Manuals

Remote User [ Installing and Managing HP ARPA File Transfer Protocol Network Manager's Guide ] MPE/iX 5.0 Documentation

Installing and Managing HP ARPA File Transfer Protocol Network Manager's Guide

Remote User

A remote user accessing the MPE/iX FTP server may encounter the following
problems.

5. Cannot Connectn to MPE/iX

The remote user cannot connect to the MPE/iX FTP server.

* Run the PING utility from the remote host to MPE/iX.

* If PING is successful, Check the FTPMON process on MPE/iX.

Issue the SHOWJOB command and verify that the FTPMON,FTP.SYS job
is executing (EXEC). If FTPMON is not active, see paragraph 8,
system problems. Check the output of the spool files for errors.

* If the FTPMON process on MPE/iX is executing without error, run
FTP from MPE/iX to the other system. If you cannot use FTP, there
is a network problem. For the MPE/iX system, see the NS3000/XL
Operations and Maintenance Manual.

* If using FTP from MPE/iX works, try FTP on MPE/iX in loopback mode
(see the example in Chapter 3, Starting FTP). If loopback does not
work, check that the LOOP type NI is active by issuing NETCONTROL
NI=niname ;STATUS, and check the FTP logfile FTPLOG.ARPA.SYS for
errors.

* If FTP in loopback mode on MPE/iX works, check that the network
interfaces (NIs) are active. From the MPE/iX system, issue a
NETCONTROL NI= niname ;STATUS for each configured NI. The
configured LAN NI, type LOOP NI, and any X.25 NIs configured must
be active.

6. User Cannot Log on to MPE/iX

If a user cannot log on to MPE/iX, first turn verbose and debug on.

* Did the user enter a valid logon account for MPE/iX?

* If user tried to log on from a system that supports prompting, try
to log on using the

FTP USER command: ftp> USER session,user.account,group

Check that passwords are entered correctly. Passwords must be
entered as follows:

At the password prompt:

userpass,acctpass,grouppass or,as part of the logon string:

ftp> USER sess,user/userpass.acct/acctpass,group/grouppass

NOTE: Passwords can only be entered once. For example, if the user
enters the account password in the USER command string, do not re-enter
it at the password prompt.

* Try to log on from MPE/iX ( HELLO user.account,group)

* Check that the LOOP type NI is active by issuing NETCONTROL NI=
niname ;STATUS.

* On MPE/iX, check that the RPM network service is running: issue
an NSCONTROL STATUS=SERVICES command. RPM and RPML must be
started as shown below (started column shows YES):

SERVICE TYPE STARTED SERVER DESCRIPTION
(other services)
...
RPM REMOTE YES DSSERVER INCOMING REMOTE PROCESS MANAGEMENT
...
RPML LOCAL YES DSSERVER OUTGOING REMOTE PROCESS MANAGEMENT
...
(other services)

Check the privileges on the FTP system files: issue a :listf
@.arpa.sys,3. For each file, the output under SECURITY should be
as follows:

7. Cannot Transfer Files

For remote users, first check that verbose and debug are on.

* Supported file types: must be binary or ASCII, fixed or variable
records.

* Check the default file transfer type being used. Enter: ftp>
TYPE

* Check the size of records, and file types supported on the remote
host and MPE/iX. For MPE/iX specific information, refer to Chapter
6 in the HP ARPA File Transfer Protocol User's Guide.

* Check how file names are entered: some systems support both upper
and lower case file names. Some systems support characters in
file names that are not supported on MPE/iX.

MPE/iX 5.0 Documentation