HP 3000 Manuals HP 3000 Manuals
Chapter 4 System Support Tools
HP Predictive Support Enhancements
by John Ediger
Worldwide Response Center Operations
Product Overview
HP Predictive Support provides proactive hardware support and helps
increase the uptime of your systems by monitoring system memory and
disk/tape drives.
When the HP Predictive Support software detects a potential problem, it
sends a message to the HP Response Center. The Response Center portion
of the system screens the data and forwards problems requiring further
analysis to a Response Center Engineer. If action is needed at your
site, the Response Center Engineer and the account Customer Engineer will
work with you until the problem is resolved.
This proactive hardware support is provided as part of the HP Hardware
and Software Support Agreement.
Upgrading to B.50.10
Since HP Predictive Support runs as a system process, interacting
extensively with the diagnostic subsystem to detect errors, it is
essential that HP Predictive Support be updated along with the MPE/iX
Fundamental Operating System (FOS). For detailed instructions, refer to
the HP 3000 MPE/iX Installation, Update, and Add-On Manual (36123-90001).
New Features
The B.50.10 release of HP Predictive Support improves your computing
environment with the following enhancements:
* Monitor HP Predictive Support events centrally with HP OpenView
System Manager
If you're using HP OpenView System Manager to manage multiple
systems through a central console, you can view HP Predictive
Support events for all of your systems. All of the events are
under the new "Predict" icon in the "applications" quadrant of HP
OpenView.
* Proactively manage resources by monitoring available disk space
You are automatically notified when the available disk space on a
volume set reaches a specific threshold, which you can set through
the HP Predictive Support's user interface.
* Increase system availability through improved memory analysis
Memory error detection has been enhanced to include the memory
page deallocation features built into the newest hardware
platforms and the operating system.
* Reduce potential downtime with proactive patching
This enhancement collects information on software and patches
which are installed on your systems. The information is used by
the Response Center Engineers to analyze and recommend patches for
customers with high-end support agreements, such as Personalized
System Support or Mission Critical Support.
* Support for Hewlett-Packard's new hardware platforms and disk
drives
Before You Update HP Predictive Support
Before you install the FOS update, you should run HP Predictive Support
to ensure that any data indicating potential problems is transmitted to
the HP Response Center.
If you have an HP Hardware and Software Support Agreement, and you wish
to have HP Predictive Support installed, please contact Hewlett-Packard
and a Customer Engineer will perform the initial installation.
If you wish to obtain an HP Hardware and Software Support agreement,
please contact Hewlett-Packard.