HP 3000 Manuals HP 3000 Manuals
Chapter 3 System Support Tools HP Predictive Support Enhancements by John Ediger Worldwide Response Center Operations Product Overview HP Predictive Support provides proactive hardware support and helps increase the uptime of your systems by monitoring system memory and disk/tape drives. When the HP Predictive Support software detects a potential problem, it sends a message to the HP Response Center. The Response Center portion of the system screens the data and forwards problems requiring further analysis to a Response Center Engineer. If action is needed at your site, the Response Center Engineer and the account Customer Engineer will work with you until the problem is resolved. This proactive hardware support is provided as part of your HP Hardware and Software Support Agreement. Release Features HP Predictive Support B.40.08 is mainly a maintenance release which also includes two new screens in PSCONFIG. Although these screens will not initially be functional in the B.40.08 release, they will be used to extend Hewlett-Packard's customer support services in the future.
NOTE The two new PSCONFIG screens are: * PROACTIVE Patching (an option under the Configure Utilities Menu) * RESEND software and patch lists (an option under the Maintenance Menu)
Before You Update HP Predictive Support Before you install the update, you should run HP Predictive Support to ensure that any data indicating potential problems is transmitted to the HP Response Center. If you have an HP Hardware and Software Support Agreement, and wish to have HP Predictive Support installed, please contact Hewlett-Packard and a Customer Engineer will perform the initial installation. If you don't have an HP Hardware/Software Support agreement, and you wish to obtain it, please contact Hewlett-Packard.