Table of Contents
How to Make E-Commerce Profitable
Agenda
Powershifts in Supply Chains
Business in the 21st Century
The Battle is to Own the Customer
Which Business Sectors Will Grow Internet Commerce Most ?
Which Channels will Generate Most Revenue?
Compare a land-based, conventional business model with an Internet-based business model
Balance Sheet Comparison Amazon.com versus Barnes & Noble
Income Statement Comparison Amazon.com versus Barnes & Noble
Land based business models consumes capital- Internet business model generates capital
Strategic Profitability Matrix: Land-based vs an Internet -based Business Model
The Internet based Business Model
The Internet Accelerates Margin Pressure
The Fallacies of Web Commerce Fulfillment
Five Keys to Web Supply Chain Execution
Increase the Return on Capital
Challenge 1: Increase Net Revenue
Customer Lifecycle Management
British Airways - 1 to 1 Web Marketing
Expand “Share of Wallet”
Understand the Price Waterfall, Manage the Income Leakages
PPT Slide
Challenge 2: Lower Operating Expenses
Connect the Web Front-end with a Customer-Driven Order Fulfillment Backend System.
Integrated e-business based Supply Chain Management
Internet Commerce for the Virtual Enterprise
Customer Response Centers (CRC) Yields 5-6 Times Higher Profit for Grocery Home Shopping
Challenge 3: Increase Working Capital Turnover Rate
Striving for Zero Inventory
Challenge 4: Take fact based decisions
Economic Value Monitoring
The “Treacherous Gross Margin”
What If - Profitability Impact
Profitability by Customer, Supply Mode and Product Groupings
The Strategic Profitability Diagram
Working Capital Usage
Value2 Management
Summary
Challenges for Internet-based Supply Chains
The Internet Business Model
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