It Happens To Everyone …
Tuesday, 3PM - your helpdesk gets a call from someone in manufacturing complaining that the manufacturing system at their site is down.
Your helpdesk checks the manufacturing system server which seems to be working just fine
The call gets escalated to the manufacturing system expert
The manufacturing system expert finds out the DTC was power-cycled and can not load its code
The manufacturing system expert quickly determines: “It’s a network problem”
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