Our Future: E-services - Chaper 2.The “New” IT Resource Center

Customer

Plan

Design

Implement

Maintain

Train

• Tell me what’s out there.

• Here’s what I require.

• Give me options and .specifications.

• Tell me the impacts.

• Build me a system.

• Keep it up and running

• Anticipate & troubleshoot

• Fill in my .knowledge gaps

E-marketing

• Catalogs

• Consultation

E-selling

• Transactions

• Entitlements

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