HPWorld 98 & ERP 98 Proceedings

SysAdmin Tactics and Techniques

David Totsch


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Table of Contents

SysAdmin Tactics and Techniques

How Do Users Ask?

How Should Users Ask?

How Do You Prioritize?

How Should You Prioritize?

How Do You Communicate Request Status?

How Should You Communicate Status?

Do Your Users Know What is Expected of You?

Do Your Users Know What Is Expected Of Them?

What Are Your Resources?

Actually Doing the Work

Actually Doing the Work

Other Tools

Service Level Agreements Include

Service Level Agreements Include

Service Level Agreements Exclude

User Communication

Contributing To Your Morale

Job Ethic

SysAdmin Rules to Live By

Help Desk

Backup / Recovery

Security

Network

Software

Documentation

Documentation

Documentation

Documentation

Computing Policy

Computing Policy

Computer Problem Report Form

Computer Problem Report Form

References