Operations Management: Scenario
Slide 17: Line of Business
Slide 3: IT Services Staff
Slide 10: IT Operations
Slide 7: Specialists
Slide 23: Management Console
Second Line Support: 24hr.
Non-Critical Events
Management Station One
First Line Support: 6 hr.
Business-Critical Events
Secure Communication
Impact Messaging
FYI Message
Escalation Center
ARM Events
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