Table of Contents
SysAdmin Tactics and Techniques
How Do Users Ask?
How Should Users Ask?
How Do You Prioritize?
How Should You Prioritize?
How Do You Communicate Request Status?
How Should You Communicate Status?
Do Your Users Know What is Expected of You?
Do Your Users Know What Is Expected Of Them?
What Are Your Resources?
Actually Doing the Work
Actually Doing the Work
Other Tools
Service Level Agreements
Include
Service Level Agreements
Include
Service Level Agreements
Exclude
User Communication
Contributing To Your Morale
Job Ethic
SysAdmin
Rules to Live By
Help Desk
Backup / Recovery
Security
Network
Software
Documentation
Documentation
Documentation
Documentation
Computing Policy
Computing Policy
Computer Problem
Report Form
Computer Problem
Report Form
References
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