HPWorld 98 & ERP 98 Proceedings

Achieving Real SERVICE Management with ARM

7/20/98


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Table of Contents

Achieving Real SERVICE Management with ARM

Agenda

Background of ARM

An Open API

Distributed architectures create challenges for end-to-end management

Application Response Measurement (ARM) API

Key problems that ARM helps to solve

ARM API Software Development Kit Version 2.0 is now Available

What does the API look like?

ARM API Function Call Parameters

Application Development

Management of the Application

Overview of the ARM API

Measurements From a Typical ARM Solution

ARM Working Group Members

ARM Working Group Mission Statement

Evolution of ARM

Client-Server Response Time

PerfView Graph

Metric Selection

Metric Display

ARM 2.0 Enhancements

Client-Server Application

Client-Server Application

Client-Server Response Time Breakdown

Transaction Correlation

Transaction Measurements

Application Metric Benefits

ARM 3.0 Extensions & Beyond

Future Directions in Transaction Measurement

Where to go for more information...

To Subscribe to the ARM list server

Standards Activities

Foundation for Success

The Power of HP OpenView Service Management

Contacts

Summary

Author: Denise Morris