Table of Contents
Migrating To A Service Management Model
Agenda
IT Management Across the Extended Enterprise
Distributed Client-Server Environment Is Tough To Manage
Business Unit's Expectations Of IT
The New Paradigm
Provider of Services Business Model
HP IT Service Management Value Proposition
What Is IT Service Management?
Different IT Service Management Views
Bring the Organizational Infrastructure Together
Business Centric Performance Metrics
How To Get There From Here
Creating Service Level Agreements
Monitoring
Analyze
Example Performance Problem
Implementing OpenView
Service Management Reporting
Service Transaction Monitoring ARM Overview
Flexible Evolutionary Implementation
Summary Migration Steps
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