Table of Contents
High Availability Management (HA/M)-- Windows NT Server
Agenda
Vision Information Utility (IU) Model
Vision Information Utility
Challenges Establish Services Focus
Challenges Measure State of HA Properties
Challenges Services Availability Thread (SAT)
Challenges Control State of HA Properties
Challenges IU Service Concepts Example
Challenges IU Service Concepts Example
Challenges IU Service Concepts Example
Challenges IU Service Concepts Example
Services Focused Solution IT Services Management (ITSM): A Measured Approach
Services Focused Solution Assessment
Services Focused Solution Design and Build
Services Focused Solution Service Level Agreement (SLA)
Services Focused Solution Deploy
Services Focused Solution Operate
HA/M Technology HA/x Components
HA/M Technology HA/x Components
HA/M Technology Microsoft Cluster Server (MSCS) Cluster Admin
HA/M Technology HP Openview ManageX
HA/M Technology HP Openview ManageX
HA/M Technology HP Openview ManageX
HA/M Technology HP Openview ManageX
HA/M Technology Services/Technology Alignment
HA/M Case Study Microsoft Exchange Server (MSX) Regional Site
HA/M Case Study Cluster Admin -- MSX resources during fail-over
HA/M Case Study Cluster Admin -- MSX resources in failed-over state
HA/M Case Study Deploy intelligence policy to check MSX services
HA/M Case Study Server Manager -- MSX services on owner node
HA/M Case Study Access denied to non-owned shared disk
HA/M Case Study User trying to read mail during fail-over
HA/M Case Study ManageX console during MSX fail-over
HA/M Case Study Content of ManageX console log after fail-over
HA/M Case Study MSX Administrator during fail-over
HA/M Case Study CALL TO ACTION -- More Intelligence for SLO Measure & Control
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